Benchmark Portal
BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. They've been around since 1995 and are associated with Purdue University's Center for Customer Driven Quality.

Harvard Business Review
When it comes to business leadership and management training, the Harvard Business Review is one of the best tools you can get. This monthly periodical is put out by the Harvard Business School and is truly packed with useful and timely information. Many of the top executives in the world subscribe. I know I do.

Help Desk Institute
The largest collection of Help Desk Chapters in the United States. Good resources.

ISACA
ISACA (Information Systems Audit and Control Association) and the official site of COBIT. The best place to start your exploration into IT governance.

ITIL
The home site of the British Office of government Commerce. The originators of ITIL.

ITIL Community forum
An interactive portal for the ITIL community. Many of the contributors are from outside the USA where they've been doing this ITIL thing for a lot longer than we have. This is a good resource.

Neighborhood and Worldwide Call Center Professionals
An independent, free (we like free), Help Desk and Call Center organization dedicated to education, networking and building the Help Desk community in the Pacific Northwest. While located in Seattle, their 1000+ members are spread around the world

Codebaby
Based on the technology of the gaming industry, CodeBaby provides interactive human to computer interfaces that help build your relationships with your customers as they use your online services. A very cool tool from some very cool people.

Helpstream
A good, easy to use, hosted suite that includes Incident tracking, Knowledge Base, and work flow management.

Liberum
A quality open source Incident tracking solution. A great answer for the low budget Service Desk.

Numera
IT Service Tracking and Asset Management software packages.

Service-Now.com
A high quality Service Management tool. Hosted so you don't have to. Enjoy the benefits of SaaS!

Spiceworks
Another free Network Management tool suite. They are supported via small ads. Spiceworks has put more emphasis on asset and network management than HelpStream.

VoIP Reference Wiki
This Wiki covers everything related to VOIP, software, hardware, service providers, reviews, configurations, standards, tips & tricks and everything else related to voice over IP networks, IP telephony and Internet Telepho

Westbay Online Calculators
Provided by the folks at Westbay who have a number of other Help Desk tools for you to use including the original Erlang-C.

Annual Call Center Exhibition
The largest gathering of Call Center professionals. Great speakers, great resources, and a vendor hall that can't be missed. Start with these folks if you don't know where to find the people with the answers you need.

Annual Government Customer Support Conference and Expo
From the same folks that bring you the Signature event - A Help Desk conference for our bretheren working in or for a government body. Be it local or federal or anywhere in between, this is your best place for consolidated education. Held annually in the spring in the Washington, DC area.

HDI Annual Conference & Expo
HDI's big event. Thousands attend. If you like big, this is the place to be. Almost too big for my tastes. Plan on wearing comfortable shoes as you put many miles on in these super sized hotels. It's located in Las Vegas - where else?

The Service Desk Show
Europe's largest Service Desk, Support, IT Infrastructure, and Service Management Event. Hey, America isn't the only place that has Help Desks. 4000 folks attend this FREE event. You heard me right, it's FREE (and say it with me, Free is Good!)

The Signature Customer Service and Support Professional's Conference
From our experience, this is the best conference in the Service Desk industry. They limit the number of attendees to allow easy access to all the experts and jury the speakers to ensure only the best presenters make the cut. We suggest you register early.